Help & support
Help & support

For help with a current product or service or refer to FAQs and developer tools

support@dypilexit.com

+256703928875

+256702556922

Call Us
Call Us

Call us to speak to a member of our team.

support@dypilexit.com

(+256) 702 556 922

(+256) 703 928 875

Web Hosting Department(Dypihost)
Web Hosting Department(Dypihost)

Contact the sales department about cooperation projects

sales@dypihost.com

(+256) 702 556 922

Coding & Programing Department (Dypicode)
Coding & Programing Department (Dypicode)

Contact us to open our branches globally.

contact@dypicode.com

(+256) 702 556 922

(+256) 703 928 875

Get in touch

Do you want to know more or contact our sales department?

Visit the Knowledge Base
Visit the Knowledge Base

Browse customer support articles and step-by-step instructions for specific features.

Watch Product Videos
Watch Product Videos

Watch our video tutorials for visual walkthrough on how to use our features.

Get in touch with Sales
Get in touch with Sales

Let us talk about how we can help your enterprise.

Frequently asked questions

Feeling inquisitive? Have a read through some of our FAQs or contact our supporters for help

09:00am – 05:00pm

 

From Monday to Saturday.

 

 

 

Yes, we do.

To back up your data, follow these steps:

 

 

1. Determine what to back up: Decide which files, folders, and data you want to back up, such as documents, photos, videos, emails, and contacts.

 

2. Choose a backup method: Select one or more of the following:

 

 - External hard drive

 

    - Cloud backup services (e.g., Google Drive, Dropbox, OneDrive, Back blaze)

 

    - USB drives

 

    - Network Attached Storage (NAS)

 

    - Built-in backup software (e.g., Time Machine for Mac, Backup and Restore for Windows)

 

 

3. Set backup frequency: Schedule backups to run automatically, such as: Daily, Weekly, Monthly

 

4. Select backup destination: Choose where to store your backups, such as: External hard drive, Cloud storage, USB drive, NAS device

 

5. Start backup: Initiate the backup process, which may take some time depending on the amount of data.

 

6. Verify backups: Regularly test your backups to ensure they're complete and recoverable.

 

7. Store backups safely: Keep external hard drives and USB drives in a safe, dry place, away from physical harm.

 

8. Consider encryption: Use encryption to protect your backed-up data from unauthorized access.

 

 Cloud computing is the delivery of computing services over the internet, where resources such as servers, storage, databases, software, and applications are provided as a service. Instead of having to manage and maintain physical hardware and software, businesses can access these resources on-demand, from anywhere, and scale up or down as needed. The benefits of cloud computing for your business include: Scalability: Scale resources up or down to match changing business needs, Cost Savings: Reduce capital expenditures and operational expenses, Flexibility: Access resources from anywhere, on any device, at any time, Reliability: Benefit from built-in redundancy and disaster recovery, Security: Leverage advanced security measures and expertise.

 through implementing firewalls, through using strong passwords, by keeping software UpToDate, installing firewalls, backing up your data etc.

 networking, graphics design, web design, content creation, digital marketing etc.

  • We use Mobile Money
  • Use Bank Account
  • Use Monde Pay & Wallet

Through using strong passwords, use encryption, use a secure network, keep your device clean.

 

 Here's a step-by-step guide to help you identify and potentially fix common computer problems:

1. Identify the issue: Clearly define the problem you're experiencing, including any error messages.

2. Restart your computer: This step can resolve many issues, such as slow performance or unresponsive software.

3. Check connections: Verify that all cables, including power, network, and peripherals, are securely connected.

4. Update software: Ensure your operating system, browser, and other software are up-to-date, as newer versions often include bug fixes.

5. Disable recently installed software: If the issue started after installing new software, try disabling or uninstalling it.

6. Run a virus scan: Malware can cause various issues, so run a full scan with your antivirus software.

7. Check for driver updates: Outdated drivers can cause hardware-related problems.

8. System restore: If you've made recent changes, try restoring your system to a previous point when it was working correctly.

9. Check for overheating: Ensure your computer's cooling system is working properly, as overheating can cause shutdowns or slow performance.

10. Seek online support: Search for the issue online, visit the manufacturer's website, or contact their support team for further assist etc.

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